Frequently Asked Questions

WHAT DOES WIN® COMMUNICATIONS CORPORATION DO?

WIN® Communications Corporation Inc is a leading manufacturer of IP-based business telecommunications and contact center systems. WIN® Communications Corporation’s rock-solid, fully-integrated, IP and converged communications systems help small to mid-sized enterprises, government agencies and other institutions to meet their growing telecommunications needs. Founded in 1982 WIN® Communications Corporation is led by a strong, experienced team of executives with successful track records at leading companies such as NCR, Corning, Siemens, Lucent, Avaya, Comdial, and others. WIN® Communications Corporation is headquartered in Norcross, GA. WIN® Communications Corporation’s eNet200 IP Communications platform brings together many of the advanced PBX features with sound, reliable Voice over Internet Protocol (VoIP) solutions. WIN® Communications Corporation’s Contact Center solution open's the door for full feature inbound calling while its Automatic Call Distribution (ACD) provide call routing.
WIN® Communications Corporation products are available from Authorized Business Partners only.

WHO IS WIN® COMMUNICATIONS CORPORATION?

WIN® Communications Corporation evolved from Walker Technologies founded in 1982. Sensing the opportunity with the fast growth of the IP Telephony and contact center market WIN® Communications Corporation developed its eNet200 IP-based phone system and Insight/MIS contact center software utilizing the years of software expertise that they had gained. Now operating on their third generation of software WIN® Communications Corporation provides leading edge software residing in rugged hardware specializing in the small to midsize enterprise market. WIN® Communications Corporation is led by experienced entrepreneurs that have been successful in developing new businesses as well as growing established companies.

WHAT IS THE KEY DIFFERENTIATOR OF WIN® COMMUNICATIONS CORPORATION?

WIN® Communications Corporation provides IP-Based Phone Systems and Contact Centers that have Fortune 500 features tailored for small-midsize enterprise budgets- all in one solution. There is the greatest abundance of capabilities integrated into one “box” than any other vendor in the market. There is no more need to cobble together different solutions from different manufacturers making it easy for our customers to deploy and manage their systems.

WHAT IS A WIN® COMMUNICATIONS CORPORATION IP-BASED PHONE SYSTEM?

WIN® Communications Corporation is unique in that small to midsize customers are provided choices of an IP PBX, converged PBX or traditional PBX solutions. For example, if you want to migrate to full VoIP in your phone system we can equip the system for full support of VoIP on the Wide Area Network as well as using VoIP phones as the user devices. In a converged environment your system would be equipped with a combination of VoIP ports, VoIP phones as well as analog ports. While your system may be composed of analog and IP phones you can still take advantage of linking multiple systems anywhere in the world with VoIP networking across the Internet. A single dialing plan can be implemented across multiple sites regardless if you are using standard phones or IP phones. Of course, if you want to implement a totally analog-based system you can do that as well and migrate to IP at your convenience.

WHAT FEATURES COME STANDARD ON THE eNet200?

WIN® Communications Corporation provides the most features in a single solution of any vendor. Included in the basic package is PBX functionality, Advanced ACD, true unified voice, email messaging, voice mail, auto attendant, Least Cost Routing, Music on Hold, User Console interface, IVR, Call Forward External, and Built-in redundancy (future). VoIP is included standard on low-end systems. Digital Call Recording is available as options built into the eNet200 chassis. Our standard voice mail includes 3,000 hours of storage. Our non-blocking system uses Pentium 4 processor.

WHAT PROBLEM ARE YOU SOLVING?

Small and medium enterprises, departments/branches of large enterprises and outsourcers need PBX and contact center technology to provide high quality support and interactive services for their customers. However, their ability to provide a best practices level of service is impaired because the total cost of ownership (TCO) of on-premise PBX’s and contact center solutions is usually cost prohibitive. WIN® Communications Corporation provides Fortune 500 features all in one integrated solution tailored for small-midsize enterprise budgets.

WHAT ARE THE BENEFITS OF WIN® COMMUNICATIONS CORPORATION’S SOLUTIONS?

  • Affordability for SME budgets
  • Lower Total Cost of Ownership
  • Ease of use and management
  • Scalability to grow with your business
  • Can be tailored to your business versus tailoring your business to the system
  • No need for expensive IP network upgrades
  • Easy upgrades and innovations due to software-based technology
  • Improved Customer Service and Increased Sales

IS IT EXPENSIVE?

Our IP-PBXs are generally 30% less than traditional TDM-based phone systems. Our contact centers are approximately 40% less than traditional call center vendors.

WHAT ARE THE ADVANTAGES OF A VOIP-BASED CONTACT CENTER SOLUTION?

Many contact center vendors offer their services over the public telephone system (known as the PSTN). Because agents "logging on" to the contact center through the PSTN, the customers monthly long distance bill could double or even triple that of a VoIP-based solution. Every minute of every hour that agents are logged into a PSTN is considered a long distance call separate from the inbound or outbound call the agent is on which is also added to the customer’s bill at the end of the month. This is called "double-legged" billing, and is something that is eliminated with a pure VoIP based contact center solution such as WIN® Communications Corporation’s.

CAN YOU DO CENTRALIZED MANAGEMENT?

Yes. Administrators can quickly and easily design and manage the call floor of a contact center. They can view, monitor and coach each call agent in real time from a remote site via the Internet. Supervisors and administrators can view performance statistics, real time activity, patterns, and campaign call flow. Intuitive drop down menus offer administrators the ability to manage their campaigns on the fly.